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Technical Account Manager ref: J214

Job Description: 

As Technical Account Manager you are responsible for the operational relationship with clients providing systems support for applications. 

Your clients are major Travel Management Companies and Travel Managers in large European or UK corporations.

To succeed in this role you should be energetic, motivated, and result-oriented. You are disciplined with an astute business sense with a strong orientation towards customer satisfaction.  You must also have an analytical approach to problem solving and enjoy investigating technical issues.
You work closely with the Account Management team to deliver the right level of service to our clients.

Your core responsibilities will include but not be limited to:

  • Building and maintaining excellent client relationships on an operational level
  • Maintaining high levels of quality and customer satisfaction
  • Ensure follow-up on technical/operational outstanding issues 
  • Ensure regular reviews to ensure the good usage of our solution
  • Manage clients requirements for enhancements and service requests
  • Provide trainings to use and configure our solution. 
  • Pilot enhancement projects

Required Skills:
 
This experience should include some or all of the following:

  • Experience in Customer support /and or a helpdesk environment
  • Consulting experience gained within either a Travel and / or Expense Management software     vendor or SAAS practice of an expense systems management
  • Experience in preparing and delivering high quality presentations to clients
  • Experience of progress monitoring and reporting 
  • Hands-on delivery in setting up customer systems (configuration only, no development) 
  • A good expertise of the business travel industry
  • Knowing a GDS Amadeus; Galileo or Sabre is a plus

Competitive Salary + Benefits

Job Location: 
Middlesex GB

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