This job is open to London & Paris.
We have an excellent opportunity for an experienced Business Analyst with Airline, NDC expertise to join a significant travel company on a six months contract, with the view of going permanent.
The Business Analyst (BA) is pivotal in leading the integration of airline-specific NDC platforms. The BA will need to develop a detailed understanding of NDC in - Amadeus, Sabre, Galileo - and airlines. The BA will work with the business and technical workstreams on defining requirements and change impacts to existing processes and systems. The BA will need to be a self-starter, work in an unstructured environment, have a can-do attitude and be willing to work across multiple time zones. The BA must be an effective communicator who and prioritize issues, can hold technical conversations while simplifying the topic to the stakeholders. Must be able to travel and work with a global team spanning multiple time zones.
Analysis & Requirements
Works closely with the Director of Product Management Supply product, support, technology, and operations teams as needed to understand and define requirements using Agile methodologies
Analyses airline-specific NDC requirements by reviewing GDS, POS, and airline capabilities
Works with all relevant workstreams to design solutions and define requirements for seamless integration of all new NDC content and features
Leads the process of developing, documenting and maintaining requirements documentation, user stories and process flows.
Works equally on both functional requirements/tech components whilst also conducting process mapping from Traveller Care’s perspective.
Creates and analyses PNRs, troubleshoots bugs and performs tests through the eco-system to understand impacts, documenting and sharing findings. Defines and update unique country PNR format requirements and how this aligns with the NDC services and the PNR Standards
Documents and presents analytical findings to colleagues at all levels on conference calls or in-person meetings and workshops
Creates or updates User Stories and Bugs in Jira as needed, maintains a requirements backlog
Responds to technical questions regarding the SMP Platform and how it is used by tools
Ensures that all required information is provided to ensure timely delivery.
Test & Release Management
Creates Test Plans and Strategies, develop Test Scenarios, write test cases as required for each phase of the project. Create and utilize templates and matrices to track and avoid duplicate effort. Define test environment and test data requirements, collaborate with tools and systems to ensure accurate configurations.
Performs UAT, E2E and regression tests as needed
Supports test of other systems and tools by providing test PNRS and additional information
Coordinate and thoroughly document release content based on the product development backlog
Communicate all feature releases, hotfixes or service pack related plans
Release related reporting
Maintains a release repository
Supports the development of training materials for Traveller Care, Support Groups as needed, including How-to articles, Job Aids, FAQs, presentations and recordings.
Supports or facilitate train-the-trainer training
Be recognized as the NDC SME for the assigned end to end process flow
Provides testing and operational support as needed during pilot phases, both online and offline.
Collaborates with support groups and Project Managers to identify efficient support models
Creates test reports and maintain/review the RAID log regularly
Provides weekly updates to project and program management
Makes meeting notes and documents decisions
Works effectively in a fast-paced and ambiguous environment, both independently and across many cross-functional teams
By agile and curious to discover unknown requirements
The ideal background:
Experience of working as a systems analyst in the travel industry with a strong focus on the end to end process
Strong Airline experience required
Strong GDS’s, experience required
Strong understanding of global PNR formats
Good knowledge of API structures, not essential
Ability to work in a fast-paced, dynamic, virtual environment with many global stakeholders and stay calm under pressure
Ability to adapt to change and new direction on short notice
Ability to identify issues or challenges requiring escalation
JIRA and Excel skills
Excellent verbal and written communication skills must be fluent in English
Experience in systems management and /or programming is a plus
Customer service mind-set
Can prioritize and balance multiple tasks
Can interact effectively with non-technical & highly technical users
Good time management and prioritization skills
Solid follow through with minimal management