A leading global B2B travel management company is on a hunt for a Technical Business Analyst for a long-term contract.
The main purpose of the role is:
Performs tasks related to the design, implementation, support/maintenance, and enhancement of the enterprise, vendor and in-house developed applications.
Consults with users to define detailed requirements, analyze business needs, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts.
Serves as subject matter expert in regard to content, processes, and procedures associated for complex technical and functional system.
Monitors and mentors other business systems analysts in software development methods and processes and implementation of those methods.
Manages complex projects independently. Represents the business in IT systems development and business process improvements. Plans and coordinates complex implementations. Manages complex projects independently. May coach other employees with lesser experience
Main responsibilities:
Join the team responsible for the Data & Analytics reporting and data warehousing which supports multiple key initiatives for the company.
Interface directly with business owners, Product Managers, Product Development, and Architecture teams within scrum team to analyse and understand business requirements, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts.
Work effectively within scrum team using the agile methodology to appropriately document and prioritize user stories.
Perform tasks related to the design, implementation, support/maintenance, and enhancement of D&A applications
Conduct product/business analysis to support business cases and build prioritized roadmap based on factual, objective and quantified/qualified data.
Manage user acceptance testing process for Data & Analytics products/services to ensure that product features and functionalities meet customer and market needs.
Work with support teams to ensure new product releases have been implemented with appropriate implementation and support processes in place for relevant teams
Work closely with support teams to ensure appropriate second level and root-cause analysis is completed to address defects or issues and then work with product/data manager to ensure it is prioritized and managed on roadmap appropriately as needed.
Monitor and mentor other business systems analysts in software development methods and processes and implementation of those methods.
Experience & education:
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
5+ years functional/business/system analysis or other relevant experience required.
Experience working within a global environment and business travel industry preferred.
Significant depth of knowledge in profession.
Experience in business applications customer service support or having equivalent kind of skills experience.
Outstanding problem solving, analytical and decision-making skills.
Develops clear vision for end product/system - looks at global picture and thinks outside of the box.
Uses multiple elicitation techniques, listens to business stakeholder and end users.
Develops a well defined, shared understanding of the project scope.
Demonstrates creative and innovative thinking by bringing new ideas and improvements forward.
Demonstrates ability to work successfully in a team-oriented environment that is multi-national/multi-cultural.