A genuinely global TMC with a presence in nearly 100 countries and cutting-edge technology, and with many household brands and FTSE 100 clients, is looking for an experienced global Account Manager to manage a portfolio of £50-100Mil.
The Senior Account Manager is responsible for all Account Management deliverables and for leading the strategic direction of flagship customers. As the primary Account Manager will be responsible for significant revenue retention, identifying growth opportunities, commercial negotiation and delivering a winning strategy for their largest corporate customers.
You aim to nurture excellent client relationships, drive customer profitability and deliver a best-in-class travel program. You will also be the key strategic owner of the relationship between the TMC and agreed global clients.
Key responsibilities:
Ultimate owner of the client relationship working with other local and regional Account Management teams to provide a globally consistent travel program.
Develop and execute a global travel cost management business plan.
Drive client compliance and growth with directly procured products and services.
Ensure client sales of secondary products and services to improve client profitability.
Using the Service Level Agreement work with local country Account Managers and Operational teams to drive a common service delivery to the client.
Utilising MI tools, provide formal reviews of the client’s travel program including analysis, commentary and recommendations pertinent to the client and local supplier tactics.
Taking a key role for the global client implementation plan working closely with the global implementation team.
Provide assistance to the client for local, regional and/or global airline negotiations and at all times sell in the services of Consulting.
Ensuring at all times the business is focused on retaining existing customers through a bid avoidance strategy and if necessary renegotiating client terms.
Assisting Sales teams with new business and playing an active role in winning new accounts.
Represent the client within communicating required matters of contractual delivery.
About the ideal candidate:
To be successful in this rewarding role, you'll need to demonstrate exceptional customer service and relationship building skills along with the ability to negotiate and problem solve effectively. You’re analytical and sales skills will be the key to your success as you work with our medium to large sized organisations.
Degree educated but not essential
5 years minimum experience with global clients
Business travel experience
Demonstrated experience in B2B
Demonstrated strong time management skills and attention to detail
Demonstrated superior negotiation skills
Highly developed analytical and presentational skills
Highly tuned interpersonal skills
Place of work; Hybrid