We have an excellent opportunity for a Technical Support Specialist to join a global B2B travel company. In this primarily home-based role, you will have the responsibilities below:

• Advise and provide technical expertise to customer requests while respecting company standards and ensuring customer satisfaction

• Diagnoses and analyzes customer issues

• Be responsible for writing articles to enrich the product knowledge database.

To qualify for this opportunity, you will have the followings:

• Experience in Technical support

• Customer relationship management

• Thorough knowledge of GDS (Amadeus, Galileo and Saber) would be a plus

• Understand the technical or professional components of the job and keep technical knowledge up to date.

• Analyze problematic points by studying them in detail. Make rational and systematic decisions based on relevant information.