Our client is a Travel Tech company and is looking for a Technical Implementation Specialist with expertise in booking tools, expert knowledge of the Travel industry and GDS / Air Fares distribution models/ methods to join their expanding teams. 

Role:

• Efficiently implement the technical aspects of new and existing client projects.

• Be a valuable source of knowledge and expertise for all staff.

• Be a successful/productive team member and valued contributor to team discussions to aid customer success. 

Responsibilities and Duties:

· Help scope functionality for new clients

· Train new/existing clients in person and remotely

· Share product and industry knowledge and understanding internally (e.g. support the Support team)

· Carry out the technical setup and implementation of new client sites. 

· Specific internal technical projects

· Writing technical documents to aid with the above

· Involvement in trade shows / pre-sales meetings regarding product solutions

· Work alongside other Department managers to ensure timely delivery on projects

Technical Knowledge & qualifications:

· Detailed knowledge of Leisure, B2B and Corporate Booking tools

· Knowledge of Travel Technology Industry

· Knowledge of GDS, NDC and Airline Fares distribution models/ methods. 

· Understanding of Hotel and accommodation distribution models/methods.

· Knowledge of virtual payment processes and solutions

· Understanding of and applying best practices in GDPR and PCI-DSS.

· Knowledge of Web and Application development processes. 

· Experience in project management

· Experience in delivering client training