Our client, a leader specialising in SAAS for the leisure travel sector, is seeking an Account Delivery Manager to focus on technical delivery.
Purpose of Role:
As a Technical Account Manager, the successful candidate will be hands-on and actively involved in interacting with Customers and the company’s internal Design, Development, and QA teams. You will report to the Delivery Director and be responsible for one or more of the company’s key customer accounts – existing and new.
Proactively building and maintaining effective relationships to allow the growth of the company’s software blueprint within customer sites by ensuring that the company is always considered for the delivery of new or replacement capabilities.
Working on new implementations, from gap analysis through to production delivery, ensuring that go-live is achieved.
Supporting existing customer implementation(s)
Liaison with internal teams to support the design, development, and QA processes, ensuring that all required software development is planned and delivered to agreed-upon specifications and timelines.
Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts.
They are seeking candidates who are inspired to challenge the status quo and help them enhance the customer journey.
Requirements / Essential Skills:
To be successful in this role, you must be able to demonstrate competence and experience in the following:
5+ years of experience within a software development organisation/travel company
Experience with travel reservations and tour operating / DP systems
Experience working directly with customers and on customer sites
Excellent analytical and project management skills / Hands-on and practical approach to delivery
Highly versatile and at ease operating at all levels across the customer organisation, from day-to-day contact, middle and senior management to director level
Excellent interpersonal and teamwork skills / Ability to work well under pressure and autonomously
Determination to find and proactively deliver the right solution / Quality, and results-focused
Ideally, you possess the following:
A degree-level qualification
Proficiency in Microsoft Office applications
Experience with Defect-tracking tools
Project Management Qualification (Prince / MSP)
The working condition is hybrid, with travel to clients.