An exciting travel-tech company has created a new position for a Associate Product Manager with a B2B travel-tech background to join their expanding team in London.
This role will be focused on driving product excellence and stability by deeply understanding the needs of customers and the business travel industry at large. This is a highly collaborative role that will work closely with key stakeholders across every function of the business, including Sales, Customer Success, Operations, Product, and Engineering. This role will also be instrumental in building a product that can scale globally.
Main responsibilities:
Work closely with the Operations, Sales & Customer Success teams to ensure that the product is working optimally.
Work alongside the Operations, Sales & Customer Success teams to support efficient identification and prioritization of new feature requests.
Collaborate with the wider stakeholders to identify, triage, and prioritize any issues that are found within the platform
Create strong, proactive feedback loops from end-users and internal stakeholders back to the product team.
Analyse customer data and share actionable insights with the wider product team to drive the development of the product roadmap
Create, collect, organize, and analyse qualitative and quantitative product data to understand user behaviours and product performance.
Key requirements:
Deep empathy for our users and drive to understand every touchpoint of the end-to-end experience Strong project management skills and ability to communicate effectively across all levels of the organization
Data-savvy, with strong experience working with data to inform key decisions.
Solid foundational knowledge on the agile product development process
Ability to communicate technical concepts to a non-technical audience
Experience with GDS and travel-related software in a plus
Knowledge and experience of using Jira or a similar ticketing system
This is a hybrid role, 3 days in the office and 2 days working from home.