​Rare opportunity for a Commercial Account Manager to represent a European travel-tech company in the Asia-Pacific.

As Commercial Account Manager, you will manage the commercial activity within a portfolio of customers.

Key responsibilities:

• Maintaining individual account plans initially created with BDM (and maintained annually) to identify target account growth opportunities and strategies to convert.

• Understanding business strategic objectives and develop accounts to meet these.

• Maintaining an in depth understanding of the customer portfolio to help identify commercial opportunities (upsell/cross-sell/change requests) and plan sales strategies accordingly

• Identifying other customers in the portfolio with similar company personas and opportunities for cross-learning, growth strategies and introductions.

• Working with Customer Success Manager to build the relationship with the customer and grow the account.

• Customer Relationships and Account Growth

• Maintaining excellent long-term relationships with customers

• Extending contacts and relationships internally at customers, identifying opportunities for expansion into other functions/departments

• Working with the Marketing and Telesales teams to provide ideas for content to drive new leads

• Working with Marketing team to use customers for Press announcements and case studies.

• Maintaining status of customer satisfaction/happiness (RAG) accurately to report recurring revenue churn risk and other issues

• Providing point of escalation for internally and externally for the customer to always ensure we are maintaining the best possible commercial relationships.

• Track and manage changes of customer staff andstakeholders

• Representing at trade shows internationally

• Identifying opportunities for customer training as part of any commercial activity, and working with the Product Training Manager and Customer Success Manager to commercialise and deliver these.

• Managing and converting commercial opportunities at customers for product cross-sell and customer change requests.

The ideal background:

• You are highly experienced at building relationships and growing accounts with a global customer base

• You are positive, confident and resilient and have good cultural awareness

• You have the tenacity and skills to create and grow opportunities even with accounts which appear to have none.

• You have a deep understanding of metrics and can use them to identify where performance improvements can be made to improve results.

• You have experience in managing B2B travel tech accounts at an enterprise and/or group level.

The position is open to candidates in Singapore, Thailand, Malaysia, Indonesia or the Philippines.