We have an excellent opportunity for a travel-tech expert with software testing skills to join a global B2B travel agency.
The job holder will be part of a cross-company team supporting supply technology initiatives. The job holder will play a critical role, executing Test Strategies, ensuring the right testing environments are maintained.
Key Duties & Responsibilities:
Test Strategies focusing on the ecosystem:
Work with Product Management to ensure the feature is fit for purpose and work with them to identify and manage risks & issues
Formulate and execute solid test strategies with clear owners and sign-off criteria
Design a test plan based on business processes & scenarios with acceptance criteria
Identification of suitable test data and testing tools to be used during testing
Identify a suitable test team and secure resource availability
Undertake hands on testing
Coordinate testing across various departments and external vendors when needed
Lead a testing bug triage process, assigning the right priority on issues, ensuring all teams works on the highest priority items to ensure timelines are not impacted
Provide technical and product support to stakeholders during testing processes including test reports
Maintain Open Issues log, help identify workarounds
Routinely provide partners with testing related updates
Test Environment Configurations & Maintenance:
Ensure test environments are pointed to the right supply settings
Ensure vendors are pointed to the correct test environments
Carry out regular test environment reviews to ensure they are optimized and ready
Assist the Manager with Release Cycle Processes:
Assist with risk management and resolve issues that affect release scope, schedule and quality
Coordinate and thoroughly document release content based on the product development backlog
Communicate all feature release, hotfixes or service pack related plans
Maintain good relationships and coordinate work between teams at different locations
Release related reporting
Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
Assist Manager with Supply Technology Channels Certification:
Ensure Point of Sale Tools and Applications connected to the Supply Management Platform are routinely certified and ready to adopt all new features
Document by Point of Sale Tool and Application, acceptance or not of features, in addition to date of sign-off and successful implementation
Supply Management Platform Production Support:
Troubleshooting Production incidents: assist the Product Support Team in the investigation of live API issues & the Supply Product Team in the implementation of supply technology efforts
Relationship Management / Partners with:
Supply Product Management to ensure full awareness of the to be released features
Supply R&D Teams in collaboration with Product to ensure all features have been developed per original specifications and for the stability of test environments
Vendors & other parties powering PoS Tools & Applications connected to the Supply Management Platform to ensure certification of all changes and awareness of any channel specific dependencies affecting rollout.
SMP Product Support to ensure their awareness and readiness to offer support on new features – as needed.
3rd party GDS & Non-GDS Connectors to ensure timely resolution on issue escalations to their technical teams and an excellent operational management.
Qualifications:
Educated to University Degree level
Essential Core Skills/Experience:
Strong experience as a Test Analyst with exposure to travel
Able to work with SMEs, understand business processes & convert into test plans
Logical, structured approach to testing
Excellent written and verbal communication skills
Strong planning and organizational skills
Strong analytical and reporting skills
Strong Team player with proven people management skills
Demonstrates resilience with customer orientation
Passion for continuous improvement
Ability to identify key issues and enact a mitigation plan
Able to work effectively in a complex, diverse, global and fast agile environment
Can navigate the organization, collaborate effectively with multiple stakeholders
Can interpret data and quickly identify symptoms & root causes
Can prioritize and balance multiple tasks
Strong time management and prioritization skills, juggling tight deadlines with focus on quality
Solid follow through with minimal management
Place of work: Hybrid or Remote options available