Technical Consultant / Implementation

Location Reading
Discipline: IT
Job type: SEED - Permanent
Salary: £25,000-40,000
Job ref: 75

A specialist in the cloud-based employee health platform/engagement industry is looking for a Technical Consultant / Implementation Consultant to join them.   

Job Purpose:  

The Technical Implementation Consultant is a subject matter expert in implementing the company’s system.  

  • Work with the Project Manager to identify the customer’s system implementation requirements.  

  • Translate the requirements into a proposed solution build and manage the implementation through to completion.   

  • Build confidence in the system by understanding business challenges and proposing more efficient implementation options.   

  • Build customer knowledge in the system by delivering training and coaching/guidance when required.

Job Responsibilities: 

Requirement gathering and management:

  • Work with the Project Manager, Data Specialist and/or Development Specialist to obtain the customer's implementation requirements.  

  • Challenge requirements where appropriate to ensure efficiency.

  • Understand the customers business processes and operational challenges and translate this into a proposed solution build. 

  • Document and agree with system triggers (RADARS) requirements, custom export reports or development work.  

  • Work with the relevant teams to ensure these are delivered on time and as expected.  

Technical delivery:

  • Plan the build and test strategy for the required implementation. 

  • Work with the Project Manager to detail the implementation plan and expected delivery effort.  

The implementation could include: 

  • System configuration, including set up of customer environments

  • Creation of required access roles and permissions

  • Creation of templates including online forms, email, SMS and Word using html, CSS and AngularJS.

  • Creation of workflows to guide the user through their business process

  • Importing of employee, organisation or case-related data into the system

Deliver or oversee the delivery of the required implementation. 

  • Ensure the implementation is tested and meets the customers’ requirements.

  • Escalate any risks or issues to the delivery to the Project Manager and Technical Delivery Lead

Subject Matter Expert:

  • Acting subject matter expert for system implementation work.  

  • Answering questions both internally or externally as required.

  • Deliver training to customers system users and offer knowledge transfer and guidance as needed.

  • Raise any identified system issues with the Technical Delivery Lead/Customer Success Lead to be resolved with the development team.

  • Hand over completed delivery to the support team as appropriate.

  • Offer coaching and guidance to other Technical Delivery Consultants as required.

Skills and Knowledge: 

  • Analytical and logically minded

  • Requirement gathering / Business analysis

  • Problem-solving skills

  • Diligence and attention to detail to ensure work is delivered to a high standard

  • Good time management skills with the ability to deliver to a deadline

  • Able to communicate clearly, confident in asking questions and raising issues as they occur

  • Confident to challenge or put forward alternative solutions or approaches

  • Experience in using HTML and Visual Studio Code would be advantageous 

  • An understanding of and/or experience of using JavaScript

  • Experience in using Word, such as creating documents with tables, mail merge skills, would be beneficial.