A unique tech company is on the hunt for an Application Support Consultantwith expertise in technical and functional software support.
Due to their continued growth within the industry, my client is looking for an additional team member for their technical support team to join their business.
The successful candidate will be working on the regular support queries raised by their customers and provide training and guidance to customers as part of this.
The ideal candidate will be confident in working within a team and independently to work on a wide range of clients and product configurations.
The successful candidate will need a good technical understanding of a SAAS (software as a service) based product.
The technical support team is also responsible for the technical side of client implementations, this includes training new clients on all aspects of the system.
Responsibilities and Duties:
Providing technical and functional support to users of the company’s software.
Fantastic opportunity to join a fast-expanding Travel Tech company as a Technical Customer Support / Application Support.
Answering and logging support requests from customers, researching and solving problems and where necessary, working closely with their development team to obtain a solution for customers.
Training of new and existing customers on the product, either at the client’s offices or via the internet/phone in both a structured and ad-hoc fashion.
Communicate technical issues to non-technical users.
Assisting with the implementation of new customer websites.
Taking ownership of customer requests and ensuring timely responses in line with SLA agreements.
Delivering first-class customer service for the client’s base.
Testing and quality assurance of new functionality prior to being released to customers.
Technical Knowledge & qualifications:
Ideally the candidate will have experience within the travel industry.
Strong problem-solving skills – Proven ability to engage and interact with internal teams to resolve issues.
Demonstrated ability to prioritize and manage workflow to meet deadlines.
Working within a team and independently.
A strong eye for detail.
Proactive approach to learning and investigating problems.
Strong verbal and written communication.
Ability to prioritise and multi-task
Place of work: Hybrid.