Application Support Consultant

Discipline: Travel Technology, SAAS
Salary: £0.0
Job ref: 57

A unique tech company is on the hunt for an Application Support Consultant with expertise in technical and functional software support.  

The role:

  • Due to their continued growth within the industry, my client is looking for an additional team member for their technical support team to join their business.
  • The successful candidate will be working on the regular support queries raised by their customers and provide training and guidance to customers as part of this.
  • The ideal candidate will be confident in working within a team and independently to work on a wide range of clients and product configurations.
  • The successful candidate will need a good technical understanding of a SAAS (software as a service) based product.
  • The technical support team is also responsible for the technical side of client implementations, this includes training new clients on all aspects of the system.

Responsibilities and Duties:

  • Providing technical and functional support to users of the company’s software.
  • Fantastic opportunity to join a fast-expanding Travel Tech company as a Technical Customer Support / Application Support.
  • Answering and logging support requests from customers, researching and solving problems and where necessary, working closely with their development team to obtain a solution for customers.
  • Training of new and existing customers on the product, either at the client’s offices or via the internet/phone in both a structured and ad-hoc fashion.
  • Communicate technical issues to non-technical users.
  • Assisting with the implementation of new customer websites.
  • Taking ownership of customer requests and ensuring timely responses in line with SLA agreements.
  • Delivering first-class customer service for the client’s base.
  • Testing and quality assurance of new functionality prior to being released to customers.

Technical Knowledge & qualifications:

  • Ideally the candidate will have experience within the travel industry.
  • Strong problem-solving skills – Proven ability to engage and interact with internal teams to resolve issues.
  • Demonstrated ability to prioritize and manage workflow to meet deadlines.
  • Working within a team and independently.
  • A strong eye for detail.
  • Proactive approach to learning and investigating problems.
  • Strong verbal and written communication.
  • Ability to prioritise and multi-task
Place of work: Hybrid.