Global travel technology provider is looking for a talented and experienced Technical Account Manager to join their UK team.
The successful Account Manager is responsible for the on-going success and partnership of specific customers within an assigned customer base in Northern Europe and Switzerland.
Will have responsibility for named client accounts and achievement of sales objectives in terms of revenue growth by identifying opportunities to grow the business and enhance profitability, on-going retention and reference ability/satisfaction as well as building, cultivating and maintaining strong relationships with our Partners to assist them in developing their business and prospective client base.
Identify and execute business strategies that contribute to the success of the key metrics of the position – opportunities for customer expansion, retention and customer satisfaction.
Achieve personal sales objectives by leading revenue growth programs to drive up-sell, cross-sell and renewals.
Prepare and execute customer account plans, prepare and deliver presentations.
Work with customers at various stages of maturity, developing net new customers relationships as well as expanding relationships within existing accounts to new groups and countries.
Prepare professional business review documentation and agree financial aspects of contracts in consultation with the Director, Account Management.
Responsible for developing issue resolution that optimises company profitability whilst maintaining client retention.
Identify and prioritise client issues and concerns and co-ordinate with Service Management to provide response and or solutions.
Build and maintain thorough knowledge of all company’s products, upgrades, upcoming revisions, functionality, configuration etc.
Keeping informed and up to date on industry key topics, industry developments.
Assist at trade shows and user conferences, etc. as requested
Be aware of, and comply with, all corporate policies.
Proven consecutive experience in a business travel related role with proven travel technology experience, revenue target responsibility, managing client and partner relationships with proven demonstrated consistent success.
Extensive knowledge of business travel industry related products.
Must be a strong team player that can work collaboratively across multiple teams.
Excellent communicator that can engage and motivate people with demonstrated experience in making formal presentations to C-level management.
Ability to travel frequently.
Passionate with a can-do attitude.
Motivated to advance growth in entrepreneurial, rapidly growing company
Highly motivated with customer service orientated proven selling skills
Demonstrated ability to analyse complex situations, define key objectives, develop strategies and action plans with the ability to liaise with cross functional teams to meet key objectives.
Strong fluent written and oral communication skills in English, including negotiating skills
Strong interpersonal skills - able to network and communicate clearly and confidently across all parts of the company
Advanced working knowledge of Microsoft office and Salesforce from a sales perspective.
Working from home.