Technical Account Manager - Business Travel

Location London
Discipline: Travel Technology, SAAS
Salary: £37000.0
Job ref: 1

Global travel technology provider is looking for a talented and experienced Technical Account Manager to join their UK team.

Role:

  • The successful Account Manager is responsible for the on-going success and partnership of specific customers within an assigned customer base in Northern Europe and Switzerland.

  • Will have responsibility for named client accounts and achievement of sales objectives in terms of revenue growth by identifying opportunities to grow the business and enhance profitability, on-going retention and reference ability/satisfaction as well as building, cultivating and maintaining strong relationships with our Partners to assist them in developing their business and prospective client base.

Responsibilities:

  • Identify and execute business strategies that contribute to the success of the key metrics of the position – opportunities for customer expansion, retention and customer satisfaction.

  • Achieve personal sales objectives by leading revenue growth programs to drive up-sell, cross-sell and renewals.

  • Prepare and execute customer account plans, prepare and deliver presentations.

  • Work with customers at various stages of maturity, developing net new customers relationships as well as expanding relationships within existing accounts to new groups and countries.

  • Prepare professional business review documentation and agree financial aspects of contracts in consultation with the Director, Account Management.

  • Responsible for developing issue resolution that optimises company profitability whilst maintaining client retention.

  • Identify and prioritise client issues and concerns and co-ordinate with Service Management to provide response and or solutions.

  • Build and maintain thorough knowledge of all company’s products, upgrades, upcoming revisions, functionality, configuration etc.

  • Keeping informed and up to date on industry key topics, industry developments.

  • Assist at trade shows and user conferences, etc. as requested

  • Be aware of, and comply with, all corporate policies.

Essential Skills:

  • Proven consecutive experience in a business travel related role with proven travel technology experience, revenue target responsibility, managing client and partner relationships with proven demonstrated consistent success.

  • Extensive knowledge of business travel industry related products.

  • Must be a strong team player that can work collaboratively across multiple teams.

  • Excellent communicator that can engage and motivate people with demonstrated experience in making formal presentations to C-level management.

  • Ability to travel frequently.

  • Passionate with a can-do attitude.

Professional/Technical Skills:

  • Motivated to advance growth in entrepreneurial, rapidly growing company

  • Highly motivated with customer service orientated proven selling skills

  • Demonstrated ability to analyse complex situations, define key objectives, develop strategies and action plans with the ability to liaise with cross functional teams to meet key objectives.

  • Strong fluent written and oral communication skills in English, including negotiating skills

  • Strong interpersonal skills - able to network and communicate clearly and confidently across all parts of the company

  • Advanced working knowledge of Microsoft office and Salesforce from a sales perspective.

Working from home.