We seek a skilled Software Support Engineer to join a rapidly growing travel technology company.
Our client has opened a new position in their operations and software development team with unlimited growth potential due to their expanding business.
In this customer-facing role, you will support and maintain applications they build for their customers around the globe. Their applications are web-based, deployed on Azure cloud, and exposed as web services/applications using various technologies, including C#, JavaScript, ReactJS, .NET MVC, MS SQL, HTML5, CSS3, and jQuery.
Key Responsibilities:
• Own support requests, collaborate with the development and operations teams to promptly identify and resolve issues, and provide regular updates to stakeholders.
• Following standard procedures for appropriately escalating unresolved issues to the appropriate internal team.
• Updating customer documentation to prevent recurrent issues.
• Proactively monitoring insights and alerts in the production environment to identify potential issues.
• Collaborating with the product and development team to test new product releases and expedite the release processes.
• Provide support to partner developer teams to integrate the platform. This may include debugging scripts, writing code snippets for customers, and continuously refining and documenting various processes.
• Assist in developing tools and resources to help improve the company's internal operational efficiencies.
• Provide support on maintenance and development tasks related to Salesforce CRM, internal phone system, and the set-up and maintenance of internal IT systems.
• Carry out allocated duties and tasks by applying a flexible and adaptable customer-centric approach to serve multinational presence and global operations across multiple time zones 4 Requirements
The ideal candidate will have:
• Skills for understanding and writing C#, .NET MVC, Web Services, MS SQL, JavaScript, HTML5, CSS3, MySQL, Azure
• Strong analytical and problem-solving skills • Excellent communication skills
• University Degree in Information Technology or relevant field
• Understand the principles of OOP
• Ability to work in a team under guidelines provided by the Team Leader using agile software development (SCRUM).
Place of work: Hybrid (two days in the office)