Software Support Engineer

Location Nottinghamshire
Discipline: IT
Job type: SEED - Permanent
Salary: £DOE

​We seek a skilled Software Support Engineer to join a rapidly growing travel technology company.

Our client has opened a new position in their operations and software development team with unlimited growth potential due to their expanding business.

In this customer-facing role, you will support and maintain applications they build for their customers around the globe. Their applications are web-based, deployed on Azure cloud, and exposed as web services/applications using various technologies, including C#, JavaScript, ReactJS, .NET MVC, MS SQL, HTML5, CSS3, and jQuery.

Key Responsibilities:

• Own support requests, collaborate with the development and operations teams to promptly identify and resolve issues, and provide regular updates to stakeholders.

• Following standard procedures for appropriately escalating unresolved issues to the appropriate internal team.

• Updating customer documentation to prevent recurrent issues.

• Proactively monitoring insights and alerts in the production environment to identify potential issues.

• Collaborating with the product and development team to test new product releases and expedite the release processes.

• Provide support to partner developer teams to integrate the platform. This may include debugging scripts, writing code snippets for customers, and continuously refining and documenting various processes.

• Assist in developing tools and resources to help improve the company's internal operational efficiencies.

• Provide support on maintenance and development tasks related to Salesforce CRM, internal phone system, and the set-up and maintenance of internal IT systems.

• Carry out allocated duties and tasks by applying a flexible and adaptable customer-centric approach to serve multinational presence and global operations across multiple time zones 4 Requirements

The ideal candidate will have:

• Skills for understanding and writing C#, .NET MVC, Web Services, MS SQL, JavaScript, HTML5, CSS3, MySQL, Azure

• Strong analytical and problem-solving skills • Excellent communication skills

• University Degree in Information Technology or relevant field

• Understand the principles of OOP

• Ability to work in a team under guidelines provided by the Team Leader using agile software development (SCRUM).

Place of work: Hybrid (two days in the office)