Our client is a travel-technology solutions provider and are looking for a Technical Account Manager with a keen interest in technology and solving customer problems with a travel industry background.
Due to growth, they are looking for a Technical Account Manager preferably with experience in the travel industry to manage key accounts. They are seeking an individual with a keen interest in technology who’s driven by using their experience in applications to solve customer problems. Looking for a passionate individual who will partner with and ensure the long-term success of their customers.
The successful candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.
Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of their solutions according to customer needs.
Responsibilities and Duties
Gain an intimate and deep understanding of their SaaS(software as a service) offering and its business implications for the customers.
Operate as the lead point of contact for all matters specific to the customers.
Build and maintain strong, long-lasting customer relationships.
Develop a trusted advisor relationship with key customers.
Forecast and track key account metrics.
Identify growth opportunities and collaborate with sales teams to implement that growth.
Identify training needs, and provide formal and ad-hoc training to the company’s customers, both over the internet and in person at customer sites in the UK and abroad.
Strong technical, analytic, and problem-solving skills.
Ability to absorb information quickly.
Exceptional verbal, written, organizational, presentation, and communications skills.
Previous experience of account management or other relevant experience
Ability to influence credibly and effectively at all levels of the organization, including the executive level.
Experience in delivering client-focused solutions based on customer needs.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
A successful and productive team player.