We have an amazing opportunity for a Technical Support Analyst to join a travel-tech company.

Our client is looking to employ an enthusiastic, personable candidate to work in application support. The role is for a Technical Support Analyst to join a team providing support for a travel reservation platform and related applications, who can also deal with the technical aspects of the role, such as configuration management.

Previous experience working in travel is required, and you will be taught the additional knowledge and skills required to support, alongside exposure to development tools such as SQL to help support this knowledge. You will work in a small team, reporting to the Support Desk Manager, working in a busy, customer focused environment, working to contractual SLAs whilst providing fantastic customer care.

Main Duties and Responsibilities

• Solve customer support tickets and queries in an accurate and efficient manner

• Apply technical skills to “deep dive” into issues if the need arises

• Quickly accumulate existing product knowledge

• Provide warm, empathetic and highly competent customer service

• Manage client expectations regarding resolution of tickets

• Ensure that resolved issues are tested before they are passed on to the customer’s environment

Key Skills, Experience and Capabilities

Essential

• Has previously worked within travel and/or travel technology industries

• Strong analytical, numeracy and problem-solving skills

• A strong interest in technology

• Ability to work under pressure